Auto Body Shop
Answering Service
Professional phone coverage for collision centers that handles insurance claims, schedules estimates, and keeps customers informed throughout the repair process.
The Collision Center Challenge
Complex Calls Need Expert Handling
Professional Support That Converts
Insurance Claim Expertise Built-In
Navigate complex insurance processes with confidence
Claim Documentation
- Collect claim numbers
- Policy verification
- Damage documentation
- Photo upload coordination
DRP Management
- Follow carrier protocols
- Priority scheduling
- Compliance tracking
- Performance metrics
Estimate Coordination
- Schedule inspections
- Explain supplements
- Deductible collection
- Authorization tracking
Logistics Management
- Towing coordination
- Rental car setup
- Parts tracking
- Delivery scheduling
Status Updates
- Real-time progress
- Parts availability
- Completion estimates
- Delay notifications
Quality Assurance
- Warranty explanations
- Follow-up scheduling
- Satisfaction surveys
- Re-work coordination
Body Shop Revenue Impact
Monthly Losses Without Service
Monthly Gains With Service
Trusted by Leading Collision Centers
"Insurance companies love how professional our phone service is now. We've become the preferred shop for three major carriers."
"The AI handles complex insurance questions perfectly. Customers get answers immediately and we close 40% more estimates."
"24/7 accident response has been huge. We capture every tow-in and our monthly revenue is up $75,000."
Common Questions from Body Shop Owners
How does your service help with insurance claims?
We collect claim numbers, policy information, adjuster details, and document damage descriptions. We can schedule insurance inspections, coordinate with adjusters, and explain deductibles and coverage to customers, making the claims process seamless.
Can you provide repair status updates to customers?
Yes! We access your shop management system to provide real-time updates on repair progress, parts availability, and completion estimates. Customers appreciate the transparency and you save hours on update calls.
How do you handle estimate scheduling?
We book estimate appointments based on your availability, collect vehicle and damage information upfront, send appointment confirmations, and even provide directions to your shop. We ensure estimators have all needed info before the customer arrives.
Can you coordinate rental cars and towing?
Absolutely. We work with your preferred rental partners and towing services to arrange pickups, coordinate timing with repairs, and handle all the logistics so customers have seamless transportation solutions.
Do you understand insurance terminology?
Our AI is trained on insurance processes, terminology, and requirements. We can discuss supplements, betterment, depreciation, OEM vs aftermarket parts, and explain these concepts clearly to customers.
How do you handle DRP (Direct Repair Program) customers?
We follow your specific DRP protocols for each insurance company, ensure proper documentation, schedule within required timeframes, and maintain the high service standards required by your insurance partners.
What about after-hours accidents?
We provide 24/7 emergency response for accident calls, gather all necessary information, calm distressed customers, arrange immediate towing if needed, and schedule first-available estimates.
Can you help with customer retention?
Yes! We follow up after repairs for satisfaction, handle warranty concerns professionally, schedule any needed re-work immediately, and maintain relationships that generate referrals and repeat business.
How much does body shop answering service cost?
Plans start at $299/month for shops handling up to 300 calls. This replaces a $3,500/month receptionist while providing 24/7 coverage. Most shops see ROI within days from captured after-hours accident calls.
How does appointment and estimate information reach our shop?
Every appointment and estimate request is instantly sent to you via email and SMS notifications. You can access all customer information, insurance details, and photos through our web dashboard. Export data anytime in CSV format for your records or to import into your existing systems.
Ready to Capture Every Collision Repair?
Join 150+ body shops maximizing insurance claims and customer satisfaction
No credit card required • Works with any shop system • Cancel anytime