Ringing.io - AI Call Answering Service

1. Introduction

Ringing.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call answering service.

2. Information We Collect

Personal Information

Name and contact information (email, phone number)
Business information (business name, address, website)
Account credentials
Payment and billing information

Call Data

Call recordings and transcripts
Caller information (phone numbers, names when provided)
Call metadata (date, time, duration)
Messages and appointment details

Usage Information

Service usage patterns and preferences
Device and browser information
IP addresses and location data

3. How We Use Your Information

We use your information to:

Provide and maintain our call answering service
Process calls and deliver messages to you
Train and improve our AI technology
Process payments and manage subscriptions
Send service updates and marketing communications
Comply with legal obligations
Protect against fraud and abuse

4. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third parties who help us operate our service
Business Partners: With your consent, for integrated services
Legal Requirements: When required by law or to protect rights
Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest
Regular security audits and assessments
Access controls and authentication measures
Secure data centers with physical security
Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained for 90 days by default, though you may request different retention periods. Account information is retained for the duration of your subscription and a reasonable period thereafter.

7. Your Rights and Choices

You have the right to:

Access and download your personal information
Correct inaccurate information
Request deletion of your information
Opt-out of marketing communications
Request data portability
Object to certain processing activities

To exercise these rights, please contact us at privacy@ringing.io.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings, though some features may not function properly without them.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@ringing.io
Phone: 1-778-200-6103
Data Protection Officer: dpo@ringing.io