Talk to every caller the right way.Stop losing leads to generic intake.
Define named question sets for different call types. Ringing selects a matching scenario from what the caller says and uses the Default Scenario when none fits.
One script for everyone is costing you leads.
Most answering services run the same fixed intake on every call. A new prospect, an existing client, and an urgent caller may need completely different information from you.
The cost is silent. A new lead asked for an account number they do not have feels dismissed and hangs up. An existing client asked to spell their name and describe their business for the third time this month wonders why you cannot remember them. Both of those calls leave you with the wrong notes, missing fields, and qualification gaps you will never recover.
Message Scenarios fix that by letting the AI receptionist hand each caller the right question list the moment it understands their intent.
A new lead calls about pricing
"Thanks for calling. Can I have your account number, please?" The lead has no account, hesitates, and quietly bails for the next listing in the search results.
An existing client has a billing question
"Can I get your name, the name of your business, and a brief description of what you do?" They have been a customer for two years. The trust hit lands instantly.
Each caller gets the right questions
New leads get qualified on budget and timeline. Existing clients skip straight to their issue. Emergencies bypass intake entirely. Nothing is lost in translation.
Three steps from generic intake to intent-aware intake.
Setup takes a few minutes. Every change goes live on the next call.
Define your scenarios
Name each scenario in plain language, then write the questions you want Ringing to ask.
AI detects intent
On every call, the receptionist listens for what the caller actually needs and matches it to the right scenario. No menus, no "press 1 for sales," no forced choices.
Right questions every time
The matched scenario runs its question list, fills in the fields you care about, and fires its own notifications to the right people. The Default Scenario picks up anything that does not match.
"Hi, I'd like to get a quote for a new water heater install."
Matched: Estimate Request
Confidence high. Switching to the Estimate Request question list.
"Happy to help. What's the service address, and is this for a replacement or a new install?"
Everything you need to run intent-aware intake.
Built into the product, no integrations or workflow tools required.
Multiple named scenarios
Up to five total scenarios per account: one Default plus four custom flows you name and configure.
Intent-aware routing
The AI listens to what the caller actually says and matches them to the scenario whose intent description fits best.
Per-scenario question lists
Each scenario carries its own ordered question list, so new prospects, existing clients, and emergencies get the right prompts.
Per-scenario notification routing
Send different call types to a scenario-specific notification email and phone number.
Default Scenario fallback
If no custom scenario matches, the Default Scenario takes over so callers never fall off a cliff or hear an awkward pause.
Scenario analytics
See 7-day and 30-day fire counts for each scenario, so you know which intake flows are doing real work for your business.
What scenarios look like in your industry.
These examples show how teams can separate common call types without creating a new workflow outside Ringing.
Law Firms
Collect potential-client details with a consistent intake while routing existing-client notifications to the right contact.
Medical Practices
Collect insurance and reason for visit from new patients without asking your established panel the same intro questions every time.
Home Services
Capture job scope and address for estimate calls, active-job details, and warranty callback information.
Salons
Ask first-time callers the right intake questions while capturing appointment requests from regulars and groups.
Available on Scale+
Every account includes the Default Scenario. Scale and Growth unlock up to four additional scenarios with their own question lists, notification routing, and analytics.
- Default Scenario: included on every plan
- Custom scenarios (up to 4): Scale+ and above
- Per-scenario notification routing: Scale+ and above
Message Scenarios FAQ
Six things teams ask before turning Message Scenarios on.
How does the AI know which scenario to pick?
During a call, Ringing uses what the caller says and their answers to early questions to select the closest matching scenario. You can review and edit each scenario description in the dashboard.
Can I edit scenarios anytime?
Yes. Add, rename, reorder, pause, or delete scenarios in the dashboard. Saved changes apply to future calls.
What if no scenario matches the caller?
Every account ships with a Default Scenario that acts as the safety net. If the AI cannot confidently match a caller to one of your custom scenarios, it falls back to the Default Scenario and runs that question list instead. That means callers always get a coherent intake, even on edge cases or brand-new request types you have not built a scenario for yet.
Can different scenarios send notifications to different people?
Yes. Each scenario can use its own notification email and phone number, so different call types can notify different people.
How is this different from the regular Take Message action?
Take Message uses one default question list. Scale and Growth can add up to four custom scenarios that run when the caller's request matches their description.
Does every caller need to match a custom scenario?
No. Every account keeps a Default Scenario. Ringing uses it whenever a custom scenario is not a confident match.
Start your free trial.
Get the Default Scenario live in minutes on any plan. Upgrade to Scale+ whenever you are ready to add intent-aware intake for your other caller types.