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Features10 min readUpdated January 27, 2025
Using Your Analytics Dashboard
Analytics Dashboard Guide
Learn how to use data to improve your call handling and customer service.
1 Dashboard Overview
Key Metrics at a Glance
Total Calls
All incoming calls received
Answered Rate
Percentage successfully handled by AI
Average Duration
Typical length of conversations
Peak Hours
Busiest times for incoming calls
2 Call Analytics
Volume Trends
- Daily, weekly, and monthly views
- Compare periods to identify patterns
- Hour-by-hour breakdown
Call Types Breakdown
- New customer inquiries
- Appointment scheduling
- Support questions
- Billing inquiries
3 AI Performance
Confidence Score Ranges
High (90-100%)
AI understood and responded correctly
Medium (70-89%)
AI provided response but may need review
Low (Below 70%)
AI requested clarification or transferred
4 Export & Reporting
Share your analytics data with your team:
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