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Getting Started8 min readUpdated January 27, 2025
Training Your AI Receptionist
How to Train Your AI for Better Responses
Your AI receptionist learns from multiple sources and improves over time. Here's how to optimize its knowledge.
1 Initial Training Sources
Your Website
Automatically scanned for services, pricing, hours, and contact info
Google Business Profile
Pulls in reviews, photos, and business details
FAQ Database
Custom Q&As you provide for specific scenarios
2 Adding Custom Knowledge
Business Information
Navigate to Settings → Business Info to add:
Services and pricing details
Team member names and roles
Policies (cancellation, payment)
Directions and parking info
Custom FAQs
Add specific Q&As for common questions:
- Go to AI Training → FAQs
- Click "Add New FAQ"
- Enter the question and your preferred answer
- Add variations of how the question might be asked
3 Best Practices
Keep answers concise
Clear and conversational responses work best
Update regularly
Keep seasonal info and availability current
Include specifics
Add exact prices and availability details
Test with real scenarios
Use actual customer questions to test
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