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Troubleshooting8 min readUpdated January 27, 2025
Troubleshooting Call Issues
Common Call Issues and Solutions
Quick fixes for the most common call-related problems.
Issue: Calls Not Reaching Ringing.io
Quick Checks:
- Verify forwarding is active on your phone
- Confirm correct Ringing.io number (including country code)
- Test by calling from another phone
- Check for carrier service interruptions
Common Causes:
- • Forwarding deactivated after phone restart
- • Incorrect number format (missing 1 for US numbers)
- • Carrier blocking forwarding to non-local numbers
- • VoIP system rules overriding forwarding
Issue: Poor Call Quality
Audio Problems:
- Choppy: Network congestion at caller's end
- Echo: Can occur with certain VoIP setups
- Low volume: Caller's microphone issue
- One-way audio: Firewall blocking audio stream
Solutions:
- Ensure stable internet connection
- Contact support for optimization
- Test with different phone types
- Check firewall settings
Issue: AI Not Understanding Callers
Improve AI Understanding:
Add to FAQ Database
Include common phrases and variations
Include Industry Terms
Add specific terminology used in your field
Enable Enhanced Processing
Turn on accent and dialect recognition
Review Failed Calls
Train AI on unsuccessful interactions
Need More Help?
Contact our support team at support@ringing.io or call 1-778-200-6103 for immediate assistance.
Still need help?
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