How to Forward Calls from Ooma Office to Ringing.io
Configure Ooma Office call forwarding in three ways: the Office Manager (per-extension Call Handling), the End User Portal, or the *72 / *73 phone codes — plus Virtual Receptionist schedules for after-hours routing.
Ooma Office forwarding is per-extension. Admins configure it in the Ooma Office Manager (office.ooma.com) under Settings > Extensions > the extension > Call Handling. End users can configure their own via the End User Portal or the Ooma Office mobile app. For true business-hours scheduling, route the main number to a Virtual Receptionist with a custom schedule rather than using a star-code workaround.
Forward every call to Ringing.io (per extension)
Set the extension's Call Handling to forward immediately to your Ringing.io number — your Ooma devices will not ring.
- 1
Sign in to Ooma Office Manager
Go to office.ooma.com and sign in with your administrator credentials. (End users can use the End User Portal — same flow.)
- 2
Open the extension
In the left nav click Settings > Extensions, then click the extension number you want to forward.
- 3
Open Call Handling
Click the Call Handling tab for that extension.
- 4
Choose "Forward it immediately"
In the "When a call comes in" dropdown choose "Forward it immediately". Under "Forward to", choose "My Forwarding number" and enter your 10-digit Ringing.io number in the popup.
- 5
Set "Require key press on answer" to OFF
When forwarding to an AI receptionist that will pick up automatically, turn off "Require key press on answer" so Ringing.io can answer without dialing 1. (Leave it ON only if you are forwarding to a personal mobile and want to confirm answers.)
- 6
Save and test
Click Save in the popup and Save the extension settings. Call the extension from outside — Ringing.io should pick up.
How to undo: Open Settings > Extensions > the extension > Call Handling, change "When a call comes in" back to "Ring my devices" (or your previous setting), and Save. You can also dial *73 from the Ooma device to disable forwarding instantly.
Note: Star-code alternative: from any Ooma phone, dial *72 + the 10-digit Ringing.io number + # to turn forwarding on. Dial *73 to turn it off. The star codes only set the "always forward" mode — for time-based or conditional rules use the portal.
After-hours only — Virtual Receptionist routes nights to Ringing.io
Use Ooma Office's Virtual Receptionist with a custom schedule so callers reach your team in business hours and Ringing.io after-hours.
- 1
Open Virtual Receptionists
In Ooma Office Manager, go to Settings > Virtual Receptionists and click the receptionist that handles your main number (or create one if you do not have it yet).
- 2
Open the Schedule tab and create a Business Hours schedule
Click the Schedule tab > +Add > Add schedule. Name it "Business Hours", select each day of the week and drag down to mark your open hours (15-minute granularity). Save.
- 3
Configure the Business menu
Open the Business Hours menu. Keep your normal options (transfer to an extension, ring a group, IVR keys) so daytime callers reach your team.
- 4
Configure the After Hours menu to forward to Ringing.io
Open the After Hours menu. Add a key option (or set the timeout action) to "Forward call" and enter your 10-digit Ringing.io number. To skip the menu entirely after hours, set the receptionist's "no-input" timeout to immediately forward.
- 5
Add holiday closures (optional)
Back on the Schedule tab, +Add > Add holiday list. Add your closure dates so they route through the After Hours menu too.
- 6
Save and test
Save the Virtual Receptionist. Temporarily mark the current time as "after hours" in the schedule and call the main number — it should land at Ringing.io. Restore the real schedule when confirmed.
How to undo: Open the Virtual Receptionist > After Hours menu and change the forward action back to your previous destination (voicemail, queue, etc.). Or remove the After Hours forwarding action entirely.
Note: Up to five custom schedules can be assigned to a Virtual Receptionist on Ooma Office Pro Plus. Pro and Essentials plans support a single schedule split into Business / After Hours.
Ring devices first, forward unanswered to Ringing.io
Ring your Ooma desktop / mobile / desk phones first, then forward to Ringing.io if you do not answer.
- 1
Open the extension > Call Handling
Office Manager > Settings > Extensions > select the extension > Call Handling tab.
- 2
Set "When a call comes in" to ring your devices
Choose "Ring my devices" (or "Ring my devices, then forward") so your Ooma desktop, mobile, and desk phones ring first. Set the ring timeout (typically 20-30 seconds).
- 3
Set the unanswered action to forward to Ringing.io
Under "If unanswered" (or the equivalent fallthrough setting) choose "Forward to my forwarding number" and enter your 10-digit Ringing.io number. Save the popup.
- 4
Confirm voicemail is bypassed
Make sure the fallthrough goes to the forwarding number rather than voicemail. If both are configured, Ooma uses whichever comes first in the chain — adjust the order so the Ringing.io forward wins.
- 5
Save and test
Save settings. Call the extension and let it ring — after the timeout the call should reach Ringing.io rather than Ooma voicemail.
How to undo: Open Call Handling and change the "If unanswered" action back to "Send to voicemail" (or your previous setting). Save.
Note: If you also need to handle "all devices offline" (internet outage), Ooma exposes a separate fallback under Call Handling — point that at the same Ringing.io number so callers reach the AI even during a local outage.
Official Ooma Office documentation
Provider settings change over time. If something on this page does not match what you see on Ooma Office, the official sources below are the source of truth.
Related forwarding guides
Switching providers, or just configuring more than one line? These are the most common neighbours of Ooma Office.
Google Voice
Forward your Google Voice number to Ringing.io by adding it as a linked number, or use a custom call-forwarding rule. No star codes.
RingCentral
Forward your RingCentral extension to Ringing.io using the app or Admin Portal. Native work-hours and after-hours rules supported.
Vonage Business
Forward your Vonage Business Communications extension to Ringing.io from the Admin Portal. Includes Follow Me and Simultaneous Ring options.
Grasshopper
Forward your Grasshopper extension to Ringing.io from Settings > Call Forwarding. Native time-of-day schedules and call blasting supported.
Frequently asked questions
What is the fastest way to turn on Ooma Office call forwarding?
From any Ooma phone, dial *72 + your 10-digit Ringing.io number + #. You will hear a confirmation. To turn forwarding off, dial *73. To toggle on/off without re-entering the number, dial *74.
Where in the Office Manager do I configure forwarding?
Sign in at office.ooma.com, then Settings > Extensions > the extension you want to forward > Call Handling tab. Choose "Forward it immediately" (always) or "Ring my devices, then forward" (on no-answer), and enter your Ringing.io number as the forwarding destination.
Does Ooma Office support time-of-day forwarding?
Yes, via the Virtual Receptionist's custom schedules. Create a Business Hours schedule under the Virtual Receptionist > Schedule tab, then set the After Hours menu to forward to your Ringing.io number. Holidays can be added as a separate holiday list.
Should I turn off "Require key press on answer"?
When forwarding to an AI receptionist like Ringing.io, yes — turn it off. Ringing.io answers automatically and there is no human to press 1. Leave it ON only if you are forwarding to a personal mobile and want to make sure you, not voicemail, accept the call.
Is forwarding configured per extension or per phone number?
Per extension. Each Ooma Office extension has its own Call Handling rules. To forward your main company phone number, configure forwarding on the extension or Virtual Receptionist that receives the main number's incoming calls.
Can end users configure their own forwarding?
Yes. End users sign in to the Ooma End User Portal (separate from the admin Office Manager) and edit their own Call Handling for their extension. Mobile app users can also toggle call forwarding under More in the menu.
Will my Ooma Office number still ring if my internet goes down?
Yes if you configure the "all devices offline" fallback in Call Handling. Set that fallback to your Ringing.io number — when your local devices go offline (power outage, ISP failure), Ooma's cloud routes the call to Ringing.io instead of dropping it.
Don't have a Ringing.io number yet?
Get one in five minutes, set up your AI receptionist, then come back to this page to forward Ooma Office.
Last verified against Ooma Office's official documentation: 2026-05-20. Provider procedures change over time — if this guide is out of date, email support@ringing.io and we will refresh it.